How Can We Help?

Wi-Fi not connecting? Check if you see the SSID "WestNet Wireless" or "WestNet City Wi-Fi" on your device. If you don't see either network, you may be out of range of our towers.

Wondering about coverage? Our service is based on line-of-sight to our towers. Check the coverage map to see if your location is within range.

Email issues? Try logging in to mail.westnet.ca from a browser first. If webmail works but your mail app doesn't, the issue is likely in your client settings. See our email setup guide.

Speed concerns? Run a test at speedtest.westnet.ca and include the results when you contact us — it helps us diagnose faster.

New service inquiry? Email wifi@westnet.ca with your service address including unit number, and we'll check availability.